With some exceptions, as of Thursday 19 November 2020, the use of masks or face coverings is mandatory for people travelling on public transport services in, and into and out of the Auckland region. You are exempt from wearing a mask or covering if you are:

  • A child 12 years of age;
  • a person who has a medical condition that prevents you from wearing a mask or face covering safely or comfortably — this can include a range of people such someone who has a disability or asthma);
  • a driver of small passenger service vehicles in Auckland, such as taxis and app-based ride services, but not their passengers;
  • travelling on passenger flights throughout New Zealand.

The Ministry of Health has developed an exemption card specifically for those who cannot wear face coverings safely or comfortably due to a disability or health condition. The exemption card can be printed in credit card size, A5 or A4, or simply downloaded onto your phone.

If anyone asks why you are not wearing a face covering, you can show them the card. You don’t need to show this card to public transport operators like bus drivers, but you can if you want to. 

Here are the A4, A5, and mobile phone options to download and/or print.

Call Healthline for free on 0800 611 116 for more information. Healthline will be able to talk through options for those unable to access a printer or show it from their phones.